Refund Policy

Last updated: 2024

Thank you for shopping at Wichuw.online! We appreciate your support of our brand and aim to ensure you are completely satisfied with your purchase. Our Refund Policy is designed to be fair and transparent while offering flexibility for returns and exchanges.

1. Eligibility for Refunds

• Products Eligible for Refunds: You can return products purchased directly from our Website within 14 days from the date of delivery, provided they meet the conditions outlined below.
• Non-Eligible Products: Some products may not be eligible for refunds due to hygiene reasons, customization, or other specific factors. Please refer to the product page for any restrictions.

2. Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• Unused and in Original Condition: The product must be unused, undamaged, and in its original packaging.
• Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.
• Return Shipping: You are responsible for the cost of return shipping unless the product is defective or damaged upon receipt.

3. Process for Refunds

If you meet the eligibility criteria, please follow these steps to request a refund:

• Contact Us: Reach out to our customer service team at [support@wichuw.online] within the 14-day return period to initiate the refund process.
• Return Authorization: We will provide you with a unique return address and instructions, including a return authorization number if required.
• Return Shipment: Ship the product back to us following the provided instructions, including the return authorization number if applicable.
• Refund Processing: Once we receive and verify the returned product, we will process your refund within 15 business days. Refunds will be issued in the original form of payment.

4. Exchanges

We understand that sometimes the size might not be right. If you wish to exchange a product for a different size, please follow the refund process outlined above. Once we receive the returned item, you can place a new order for the desired size.

5. Contact Us

If you have any questions or concerns about our Refund Policy or the status of your refund, please contact us at [support@wichuw.online]. We are here to help and ensure you have a positive shopping experience with Wichuw.online.

Thank you for choosing Wichuw.online!